Recliner Sofa Repair Service

Sofa Repair Process in 10 Simple Steps:

1. * Repair Eligibility *
If a manufacturing defect is identified within the first 12 months, you qualify for a hassle-free repair service.

2. Eco-Friendly Repair:
We prioritise environmentally friendly repairs, ensuring your sofa is fixed, not replaced unnecessarily.

3. Report the Issue:
If you notice a defect, simply send photos or a video of the problem to support@sofa-shop.co.uk for assessment. Our expert team will carefully assess the fault to determine if it qualifies for repair service.

4. Expert Service by Castelan:
We partner with Castelan, a trusted repair company with 27 years of experience known for working with leading high-street brands.

5. Book Your Appointment:
Within 48 hours of contacting us, you'll receive an email with a booking link to schedule your repair at a time that suits you.

6. Pre-Appointment Notification:
The evening before your appointment, the engineer will call to confirm the precise time they will arrive.

7. On-the-Spot Repair:
The engineer will inspect and repair your sofa during the visit. Most issues are resolved on the first visit, but if needed, a follow-up can be arranged.

8. Real-Time Reporting:
During the repair, the engineer will create a detailed report, so we're informed every step of the process.

9. Customer Satisfaction Check:
Once the repair is complete, the engineer will ensure you’re satisfied with the service before officially closing the claim. Final photos will also be taken.

10. Stress-Free Convenience:
Everything is done in your home—no need to ship your sofa anywhere. The process is quick, easy, and tailored for your convenience!

This streamlined process ensures your sofa is repaired with minimal effort from your side while ensuring the highest quality results.