Most of our furniture will be delivered to your door-step or outside the main doors of an apartment building / shared residence; in a dismantled and unassembled manner which helps with ensuring we can get your products through your doorway.
Quite often, our customers choose to assemble their furniture either alone or with other family members. If you prefer to have some help, then we have made this service available to you.
The best part of this service is the ‘satisfaction guarantee’ element of it. Our team will assemble the sofa and ensure your satisfaction with the product. If you are not happy with the items or you discover a problem or fault, your assembly team will address the issue immediately and ensure we can return, replace or repair the item immediately.
THE SOFA SHOP ASSEMBLY SERVICE
Despite our sofas being designed to be easily assembled by you, so that you can access great products at the best price, we can help with assembly.
You can book our service when you purchase your furniture. We will assemble your sofa at the same time of delivery — the assembly service costs starting from £19.99 to £69, which is affordable and accessible to everybody.
Suppose you choose any of our additional services, such as the ‘room-delivery’ service. In that case, we will deliver your sofa to the room of choice, assemble it, make sure you’re delighted with your product, remove the packaging, and take it away with us for an additional £69 for sets, £35 for single sofas and £19.99 for chairs. However, without the assembly service, we will leave the furniture for you at the doorstep of your building, and we can take no responsibility for damage caused by the weather or other foreseeable and unforeseeable factors.
We will bring the sofa into your room of choice on the ground floor of your building. For every extra floor, we will charge you an additional £10.
The people who assemble your sofa are the same people who deliver. These people know our products inside out and will be able to transform what’s delivered into your beautiful couch to enjoy creating treasured memories.
Most people who buy one of our sofas agree that using our assembly service is an affordable way to simplify the operation. Our assembly team have been putting together furniture for years and take pride in what they do. The assembly team do their work swiftly and efficiently.
PROBLEMS DURING ASSEMBLY
Our Assembly team is trained to look for defects in your products whilst they are assembling the items. If they see something is not as it should be, they will notify the head-office and arrange for repairs or replacements; ensuring your satisfaction before they leave.
If you find any issues of concern with your sofa, you must bring it to the attention of the delivery/assembly team whilst they are in your premises and with the product and before you sign the ‘receipt’ to confirm receipt of your goods.
Since the products, we supply to you are new, packaged and closed; from time to time, we will be as helpless as you would be If something is missing or there are issues with the products we find inside the packaging. As much as we do not wish this to ever happen, experience tells us that it is inevitable that some products will have missing items or issues that mean that the transaction with you cannot be completed.
If this does happen, we will do our utmost to resolve the situation as a matter of paramount importance and urgent priority. We do not wish to leave you with a piece of furniture that is not ready to be enjoyed in the way you expected.
We ask you to be understanding and bare with us whilst we do everything we can to resolve the situation for you.
If the issue cannot be resolved, we will send you a replacement as a priority or we will offer you the chance to cancel your order and receive a full refund.
DISASSEMBLY & REMOVAL OF OLD SOFAS
In addition to putting the new sofa together for you, we can also disassemble or dismantle the old one. Taking your old sofa apart is often necessary to be able to remove it from your property.
If you’d like us to disassemble your old sofa for you, let our team know when you arrange your delivery, and they will be pleased to help. The removal of your old couch will cost £300 (for a set of 2 sofas)
SUMMARY OF PRICES
- Door-step delivery = Free
- 1 Seater assembly £19.99
- 3 seater assembly £35
- 2 seater assembly £35
- First floor flat = £10 per flight of stairs
- Every floor after the first floor = Extra £10 per floor
- Room assembly service = £69 (free packaging removal)
- Disassembly & removal of old furniture = £300 ( 2 sofas )