Delivery

 

“Terms and Conditions for Delivery Service”

“Access To Your Property”

To ensure timely and efficient delivery of your goods, it is your responsibility to provide clear access and sufficient space at your property. Panther Delivery service will call you in advance of their arrival, and if any road closures or other disruptions are required, it is your responsibility to arrange this. The drivers cannot obstruct the public highway.

It is also your responsibility to confirm that the sofa can be delivered to your doorstep or assembled in your preferred room, taking into account any exceptional circumstances, such as multi-story buildings, parking restrictions, narrow roads, one-way systems, or rural tracks.

If damage occurs during delivery due to limited access, the responsibility for this damage rests with you, and the goods cannot be returned, replaced, cancelled, or exchanged. Please ensure that your stairways and lifts can accommodate the sofa and that the area you want the product placed in is cleared in advance.

Any failed deliveries due to access issues will not be our responsibility, and a re-delivery fee of £100 will be charged for re-scheduling or deducted from the refund if the order is cancelled.

 

“Delivery Service”

We understand the importance of timely delivery and will make every effort to meet the agreed schedule. However, there may be unexpected issues outside of our control, such as traffic, breakdowns, or weather, that may cause delays. In these cases, we will prioritise rescheduling the delivery.

 

“Unavailable Or Unanswered Calls”

We will coordinate a delivery date with you, which can be between 8 am and 8 pm, Monday to Friday. If you have supplied incorrect contact information, and Panther Delivery Service cannot complete the delivery or reach you; the goods will be returned to our warehouse. In this case, a re-delivery fee of £100 will be charged for rescheduling, usually within 5-10 days. If you cancel the order, the delivery fee will be deducted from your refund.

 

“Do we offer packaging removal service?”

We do not offer packaging removal services for any of our products. We urge you to retain all the original packaging. Should you choose to return an unused & new purchased item, we strongly advise retaining the original packaging to ensure its safe return and to avoid any restocking fees that may be incurred.

Any returned items must be in their original condition and packaging; failure to comply with this requirement may result in additional re-stocking charges of £100 or a rejection of the return request. 

 

Standard Delivery Service

Our standard delivery service is a 'room of choice' delivery, We will deliver your sofas to your room of choice on the ground floor. To do this, you must consent for us to remove the packaging on your behalf.

For each additional floor, a £20 fee is payable.

Eg. If you live on the 5th floor, you will be required to pay an additional £100.

Additional Delivery Services

 

We also offer assembly and removal of your old sofas services for an additional fee, which is based on the type and quantity of sofas.

Delivery Coverage

We are based in Dewsbury, West Yorkshire, and deliver to most areas within the UK Mainland.

Exclusions apply to deliveries made to the following areas: Cornwall, Devon, Somerset, Dorset, Scottish Islands, Scottish counties north of Clackmannanshire, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, Eire, and the Isle of White.

We can deliver to these areas but the cost and arrangements for the return of the items would be the responsibility of the customer. The costs can vary depending on your distance and your sofas but the range of costs is between £100-£200.

Delivery Fees

Our delivery fee is £39 in England & Wales and £69 in Scotland or £99 for Northern Ireland. If you have any specific delivery requirements, feel free to contact us, and we'll be more than happy to assist you.

When Can Our Delivery Take Place?

Many of our sofas are available in stock, and we strive to deliver them to you within 3-7 days. During peak periods, delivery times may be extended to 10 days. However, our commitment to prompt delivery remains unchanged, and we will make every effort to fulfil your order in a timely manner.

Upon placing your order, our 3^rd party logistic partner will promptly contact you to confirm the delivery date and available time slots. If your delivery needs to align with a specific event, such as Diwali, Eid, or Christmas, please note that the earliest delivery date available may apply. To ensure a smooth delivery process, please provide us with daytime contact information that can be utilised on the delivery day if necessary.

If you need to modify your delivery date, kindly notify us at least two business days in advance or proceed to change the delivery date using the link provided by Panther delivery team. If you are unable to receive your delivery, a surcharge of £100 will apply, which must be paid prior to re-delivery or will be deducted from any potential refund in the case of a cancellation.

Flights of stairs

Our delivery service is limited to delivering goods to a ground floor room. If the delivery address is on the first floor or above, you must pay £20 per flight of stairs or you will need to make alternative arrangements to receive your delivery. You are  responsible for ensuring that their delivery address is accessible for our Delivery service.

We are not responsible for any delays or additional costs incurred as a result of inaccessible delivery addresses.These terms and conditions are subject to change without notice, and customers are advised to review them periodically for updates.By using The Sofa Shop you acknowledges and agrees to these terms and conditions.

 

“Access to Your Property: Limitations and Considerations”

In the event that access to your property is restricted, Panther Delivery service may still be able to proceed with delivery. Kindly provide us with the details of the issue and we will determine if on-site assembly is possible. For your reference, common access challenges include navigating narrow doorways, small passenger elevators, or manoeuvring around tight spaces such as narrow staircases. Please keep in mind that larger sofas, such as corner units, can present additional difficulties.

In addition to property access considerations, there may also be limitations with delivery vehicle. A Panther delivery truck is similar in size to a standard refuse truck, so if it can reach your location, so can Panther Delivery service. Please note that the responsibility for ensuring property access lies with the customer. If we are unable to bring the item into your property, it will be left at the doorstep for your arrangements.

Weekend Deliveries: Availability and Liabilities

We offer delivery services on Saturday with additional fee but please contact us to discuss these arrangements. We make every effort to deliver on the promised date and time; however, unforeseen circumstances may cause delays for which The Sofa Shop cannot be held liable.

 Changing Delivery Dates: Policy and Fees

Once the delivery date and time have been confirmed, we will prepare your goods for dispatch. If you need to change the delivery time, kindly provide us with 48 hours' notice. Changes made within 48 hours of a scheduled delivery will incur an additional fee of £50. Please note that changing the delivery date may result in additional costs which we will need to pass on to the customer."

 

“Assembly Of Sofas Service”

Our sofas are designed for easy self-assembly to offer you the best value for your purchase. However, for those who prefer assistance, we offer an assembly service that can be scheduled at the time of your furniture purchase. The service fee varies based on the item and quantity, ranging from £49 to £129.

Panther Delivery Service will bring the sofa to your designated room on the ground floor and will assemble it to your satisfaction. A fee of £20 will be charged for each internal additional floor.

Problems During Assembly

In the event that any defects or missing items are discovered after the assembly is complete, we will prioritise resolution of the situation and, if necessary, send a replacement or offer a full refund.

 

“Removal Of Old Sofas Service”

 For your added convenience and for those who don't have the physical capacity or the resources to remove their old sofa, we can remove your old sofas at the same time as delivering and installing your new sofas.

The price for this service will vary depending on the type and number of sofas you have but once you purchase this service, you are by law transferring ownership of this sofa to The Sofa Shop. This is in order to allow us to demolish and disassemble the sofas and ensure they can be safely removed from your premises.

Once this service is engaged, owing to the very nature of disposal, you cannot cancel this service, demand a refund or the re-instatement of your old sofas.

 

SUMMARY OF PRICES

• Room-delivery service = £39 or £69 in Scotland and £99 in N.I (without packaging removal)
• Sofa assembly = £49-£129
• Sofa removals service = £49 to £299
• Additional fee for each floor above the first floor = £20