Delivery

“Terms and Conditions for Delivery Service”

“Access To Your Property”

To ensure timely and efficient delivery of your goods, it is your responsibility to provide clear access and sufficient space at your property. Our team will call you in advance of their arrival, and if any road closures or other disruptions are required, it is your responsibility to arrange this. The drivers cannot obstruct the public highway.

It is also your responsibility to confirm that the sofa can be delivered to your doorstep or assembled in your preferred room, taking into account any exceptional circumstances, such as multi-story buildings, parking restrictions, narrow roads, one-way systems, or rural tracks.

If damage occurs during delivery due to limited access, the responsibility for this damage rests with you, and the goods cannot be returned, replaced, cancelled, or exchanged. Please ensure that your stairways and lifts can accommodate the sofa and that the area you want the product placed in is cleared in advance.

Any failed deliveries due to access issues will not be our responsibility, and a re-delivery fee of £100 will be charged for re-scheduling or deducted from the refund if the order is cancelled.

 

“Delivery Service”

We understand the importance of timely delivery and will make every effort to meet the agreed schedule. However, there may be unexpected issues outside of our control, such as traffic, breakdowns, or weather, that may cause delays. In these cases, we will prioritise rescheduling the delivery.

 

“Unavailable Or Unanswered Calls”

We will coordinate a delivery date with you, available between 8 am and 8 pm, Monday to Sunday. If we cannot reach you to confirm the delivery due to incorrect contact information, your order will not be booked. 

Delivery Coverage

We are based in Dewsbury, West Yorkshire, and deliver to most areas within the UK Mainland Free of charge 

Delivery Fees

We offer FREE delivery to all locations within England, Wales, and Scotland. If you have any specific delivery requirements or need further assistance, please don't hesitate to contact us.

When Can Our Delivery Take Place?

Many of our sofas are available in stock, and we strive to deliver them to you within 3-10 days. During peak periods, delivery times may be extended to 10 days. However, our commitment to prompt delivery remains unchanged, and we will make every effort to fulfil your order in a timely manner.

Upon placing your order, our logistics team will promptly contact you to confirm the delivery date and available time slots. If your delivery needs to align with a specific event, such as Diwali, Eid, or Christmas, please note that the earliest delivery date available may apply. To ensure a smooth delivery process, please provide us with daytime contact information that can be utilised on the delivery day if necessary.

If you want to change your delivery date, kindly notify us at least two business days in advance. To proceed with changing the delivery date, simply reach out to us directly.

Flights of stairs

Our delivery service includes delivery to the room of your choice, even if there are stairs. If your delivery address is on the first floor or above, we will carry your items up to the specified room free of charge, regardless of the number of flights of stairs.

You are responsible for ensuring that the delivery address is accessible for our delivery service

These terms and conditions are subject to change without notice, and customers are advised to review them periodically for updates.By using The Sofa Shop you acknowledges and agrees to these terms and conditions.

 

“Access to Your Property: Limitations and Considerations”

In the event that access to your property is restricted, our Team may still be able to proceed with delivery. Kindly provide us with the details of the issue and we will determine if on-site assembly is possible. For your reference, common access challenges include navigating narrow doorways, small passenger elevators, or manoeuvring around tight spaces such as narrow staircases. Please keep in mind that larger sofas, such as corner units, can present additional difficulties.

Please note that the responsibility for ensuring property access lies with the customer. If we are unable to bring the item into your property, it will be left at the doorstep for your arrangements.

Weekend Deliveries: Availability and Liabilities

We offer delivery services on Saturday with no additional fee but please contact us to discuss these arrangements. We make every effort to deliver on the promised date and time; however, unforeseen circumstances may cause delays for which The Sofa Shop cannot be held liable.

 Changing Delivery Dates: Policy and Fees

Once the delivery date and time have been confirmed, we will prepare your goods for dispatch. If you need to change the delivery time, kindly provide us with 48 hours' notice. Changes made within 48 hours of a scheduled delivery will incur an additional fee of £50. Please note that changing the delivery date may result in additional costs which we will need to pass on to the customer."

 

“Assembly Of Sofas Service”

Our sofas are designed for easy self-assembly to offer you the best value for your purchase. However, for those who prefer assistance, we offer an assembly service that can be scheduled at the time of your furniture purchase. The service fee is £49 for all sofas.

Our team will bring the sofa to your designated room of choice and will assemble it to your satisfaction. 

Problems During Assembly

In the event that any defects or missing items are discovered after the assembly is complete, we will prioritise the resolution of the situation and, if necessary, send a replacement or offer a full refund.

“Removal Of Old Sofas Service”

 For your added convenience and for those who don't have the physical capacity or the resources to remove their old sofa, we can remove your old sofas at the same time as delivering and installing your new sofas.

The price for this service will vary depending on the type and number of sofas you have but once you purchase this service, you are by law transferring ownership of this sofa to The Sofa Shop. This is in order to allow us to demolish and disassemble the sofas and ensure they can be safely removed from your premises.

Once this service is engaged, owing to the very nature of disposal, you cannot cancel this service, demand a refund or the re-instatement of your old sofas.

 

SUMMARY OF PRICES

• Our "Room Of Choice" delivery service is provided free of charge. 

• Sofas assembly = £99
• Chairs Assembly: £49
• Sofa removals service = £99 to £299
  
  Please Note that there are no refunds for any extra services such as assembly or removal of sofas