Free Cancellation
Handmade Sofas
Castelan Group
We are excited to announce that we have partnered with Castelan Group, a leading provider of warranty and protection plans, to offer you even more peace of mind with your purchase from our online store.
We understand that buying furniture online can be a big decision, and we want to make sure that you are completely satisfied with your purchase. That's why we have teamed up with Castelan Group to provide you with extended warranty and protection plans that go beyond the manufacturer's warranty.
With Castelan Group's customized plans, you can have confidence that your purchase is protected from accidental damage, stains, and other incidents that can occur during normal use. Plus, their customer service team is available to assist you with claims processing and other issues, so you can have the best possible experience when shopping with us.
We believe that this partnership with Castelan Group will help us to provide you with an even better shopping experience, and we're excited to offer you this added value. We're committed to your satisfaction and we're confident that Castelan Group's warranty and protection plans will give you the peace of mind you need when making a purchase from our store.
Insurance Product Information Document
Important information
Whilst PremierCare offers extremely wide benefits, there are some things that we do not cover and a summary of these are:
- Commercial use
- Deliberate damage
- Wear and Tear
- Gradual build-up of damage
Key documents you need to read
This leaflet gives some of the key benefits of Furniture Protection but it does not cover every eventuality so it is important you receive and read the following documents:
- Insurance Product Information Document (IPID) - this shows you the key benefits and exclusions of the insurance as well as other important information. You must read this before purchasing the insurance and take this document home with you.
- Terms & Conditions (T&Cs) - these give you the full terms of your insurance policy and other important information. You should read these carefully to make sure the cover is right for you. You will be sent these following the delivery of your furniture.
CANCELLATION
You can cancel your insurance and receive a full refund during the 14 days from receiving your Terms and Conditions. Full information can be found in the documents detailed above
YOUR DATA
The Retailer of the Furniture Protection share your information with the scheme administrators and the insurer for the purpose of arranging and administering your policy and handling your claim. Further information on how both firms handle your personal data can be found in your Terms and Conditions and also in their Data Protection notices which can be found on their respective websites. Privacy notices can also be requested in writing.
ADMINISTRATOR & INSURER
Policies are arranged and administered by Castelan Limited whose details are shown below. Information on the insurer can be found in the IPID and Terms and Conditions as can further information on Castelan Limited
Protecting your investment
Life is for the living and furniture is for using - but accidents happen and things go wrong. PremierCare is designed to ensure that, having invested in your new furniture, you can keep it looking like new for as long as possible.
Products Covered
Cabinet furniture
Lounge, Dining and Bedroom
Accidental Staining
Accidental Damage
Structural defects
Upholstery
Fabric and Leather (including recliners and sofa beds)
Accidental Staining
Accidental Damage
Structural defects
Carpets
Accidental Staining
Mattress protector
Accidental Staining
Accidental Damage
Up to 5 replacement protectors if stained or damaged
Beds
Mattresses and Bed frames
Accidental Staining
Accidental Damage
Structural defects
Summary of Cover
Cover starts from when your furniture is delivered and any stain or spill that happens suddenly or unexpectedly is included. Everyday spills such as (but not limited to):
Tea/coffee/hot chocolate
Shoe polish
Wine, beer and spirits
Cosmetics
Tomato ketchup
Soap products
Milk
Blackcurrant & orange juice
Human & animal bodily fluids
Cola & other fizzy drinks
Mineral oil & glue
Curry & pizza
Tar
Grease from foodstuffs
Dye transfer
Chocolate & confectionery
Corrosive substances
Bleach
Odours to interiors caused by a stain
